- We establish a strong, accurate, clear and sustainable customer-institution relationship for the products or services that our institution offers directly or indirectly to customers.

- We adopt an understanding in line with our customers' expectation of quality service from us.

- We are committed to solving customer requests in an open, reassuring and customer-oriented manner

- We want to create a strong, accurate, clear and sustainable customer-institution relationship for the products or services that our institution offers directly or indirectly to customers.

- We respond to all kinds of notifications with a fair and objective approach.

- When we receive a complaint from our customers, we accept it as "justified" and examine the reason for the complaint in an objective, meticulous and careful manner. As a result of this review, we offer a solution. In parallel with complaints and suggestions, we implement permanent improvements in our systems and processes.

- We ensure the information security of our customers